Position Overview
In this position, you will:
Responsible for field service support on Home Broadband Business (HBB)Conduct on-site support, fault diagnosis and commissioningHandle customer complaint with case evaluation, investigation & follow upAnalysis & investigate complain cases, providing with resolutionData analysis, monitor on quality of service delivery for improvement and service excellentField service quality control and work practice formulation for quality assuranceWork with various internal and external stakeholders to implement the operational excellentSound knowledge on installation & maintenance of HBB-related VAS To be successful in this position, you should meet the following requirements:
Bachelor or Postgraduate degree in Information Technology, Computer Science, Telecommunication Engineering or Enterprise Engineering or any relevant professional...