The Engagement Manager and Operations manager is responsible for the overall success and satisfaction of the IT Managed Services engagement.
Hands-in experience in managing Managed services programs with background of Salesforce, Data Analytics, Infra services and asset management
Primary point of contact, building strong relationships, understanding client needs, coordinating with IT Line Managers, and ensuring service delivery meets or exceeds expectations.
Proactively identify opportunities for improvement, manage escalations, and
Collaborate with internal teams and ensure daily progress is being made , SLAs are met. Proactively identify gaps/blockers in meeting SLAs and fix them
Responsibilities include regular client communication, performance reporting, drive weekly, monthly and quarterly governance meetings
Strong communication, problem-solving, and client management skills are essen...