How we work:

We operate with one core principle: velocity. In practice, this means we:

• Optimize everything we do around accelerating the rate of learning.
• Do truly great work.
• Communicate openly and directly, and with full context.
• Maintain a hard-earned reputation for craft and quality.

The role:

Our book is growing faster than 1:1 CS can scale to meet it. We need someone to extend the experience our top accounts get to thousands more, by using AI and automation to do the work, and applying human judgement only where it actually moves the needle.

As Scaled Engagement Manager, you'll own retention and expansion across a book of 2,000+ accounts. You'll build the systems that serve the long tail, run the human moments that matter, and act as a rich signal source for Product, Marketing, and CS leadership. The role is the first of its kind on the team, so you'll be designing it as you run it.