**Role Overview**:
We are looking for an **Engagement Delivery Manager** to take full ownership of service delivery across assigned client accounts. You will ensure that operations run smoothly, talent performance meets expectations, and clients feel supported, informed, and confident in OpsArmy as their long-term partner.
This role combines operational leadership, performance oversight, and client partnership. You will analyze delivery gaps, streamline workflows, resolve escalations, and drive continuous improvements that enhance the client-talent engagement lifecycle.
**What You'll Do**:
**Operational Ownership**:
- Oversee day-to-day service delivery for assigned client accounts.
- Monitor talent productivity, quality, and adherence to standards.
- Track KPIs, SLAs, and delivery outcomes, ensuring consistency.
- Identify delivery bottlenecks and implement corrective actions.
**Client Partnership & Growth**:
- Conduct structured account reviews, performa...