We are seeking an Engagement and Insights Officer to monitor and enhance the University’s online reputation across digital platforms. The role involves managing feedback, analyzing sentiment, and working closely with internal teams to improve stakeholder experience and institutional perception.

• Monitor online reviews across Google, social media, and other platforms.
• Respond to feedback in a timely and professional manner within 24–48 hours.
• Analyze sentiment and identify trends in student, alumni, and staff feedback.
• Prepare regular reports with actionable insights.
• Coordinate with internal departments to resolve issues.
• Support reputation‑building initiatives and positive engagement campaigns.
• Flag potential risks and support crisis communication when required.

• Bachelor’s degree in Communications, PR, or a related field.
• 2–4 years of experien...