Job Description

End User Support Analyst

Experience (years): 2-4 Total Years, 2 Relevant Year

Industry / Technology background: Remote End User Support, IT Infrastructure Support

Location: Bengaluru, Electronic City Phase II

Working Hours: Full Time UK Hours, Open to 24/7 Shifts

Day-to-Day Operation:

As a End User Support Analyst, you will be required to manage service to a large internal staff as well as customer staff, work within contracted SLAs and delivering best in class services to customers. You will be required to log all the calls that come into the Service Desk via e-mail, telephone and Internal Portal. You must have specialization in MS Windows and Ubuntu Linux (for desktop) technology. Working within the ITIL process guidelines you will be responsible for technical support using Incident Management, remote support and monitoring as well as reducing the number of incidents l...