Position Overview
Job Description
Providing local support activities for the Service Desk, facilities and corporate IT functions.Setup and Maintenance of the IT infrastructure at basic level.Providing IT project support as required by the business.Deskside and other IT support at designated sites.Providing 2nd level support for EU users.Escalate to 3rd level for timely resolution.Act as the local liaison between IT and the businessAssist end users in engaging with the help deskTroubleshoot and provide local support for end usersMaintain internal user guides, guidance notes and technical documentsOn call/standby work during scheduled out of hours IT upgradesProvide vacation / holiday coverage to other in-region locationsStock control & inventorySecure hardware disposalResponse time for escalations to Level 2 support within SLA’sNew hire equipment available on...