Position Overview
End User Services Support Engineer
The End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
Principal Responsibilities
Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.Produce technical documentation/knowledgebase articles.Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.Strong analytical and problem-solving skills across the infrastructure stack including cloud tech...