Job Description

The End User Services Intern will support the End User Services team in delivering day-to-day IT support and maintaining a consistent, secure, and high-quality end user experience.

This role provides exposure to desktop support, device management, and IT service operations while assisting senior team members with basic operational tasks

What you’ll need to bring to the team:

• Provide first-level support for end user devices (laptops, desktops, peripherals)

• Assist in troubleshooting basic hardware and software issues under supervision

• Support installation, configuration, and updates of operating systems and applications

• Help track and monitor IT tickets and ensure timely updates to users

• Assist with routine system updates and patching activities

• Support asset management activities (inventory tracking, device setup, and decommissioning)

• Work with team members to maintain docum...