Job Title: End User Computing Lead

Location: Hyderabad

Experience: 6-8 years

Job Requirements*

EUC Lead should possess a strong understanding of End User Computing services, including desktops, laptops, endpoint tools, and user support models. This role requires experience in managing and leading teams, supporting customers, and ensuring a reliable service outcome. A good understanding of IT service management such as SLA and KPI management, governance, and escalation handling, is essential. Strong communication, stakeholder management, and decision‑making skills are required to effectively collaborate with business users, customers, and cross‑functional IT teams

Key Responsibilities*

EUC Lead is responsible for overseeing Remote Desktop operations and ensuring service delivery aligns with the defined SLAs and established service standards with customers. Key resp...