Position Overview
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In this role, you will:
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledgeProvide effective and efficient responses to inquiries from internal and external requests, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and proceduresAssess and interpret the level of complexity of employee inquiries, providing coaching (e.g. low complexity ER issues), answering directly or escalating to the appropriate parties for resolutionAct in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possibleEnsure positive and consistent experiences by striving for excellence in understanding client requests, streamlining service deliver...