Position Overview

The Mgr, Employee Relations, oversees complex employee relations matters and provides direct leadership to assigned ER Specialists. In addition to managing a caseload, the Manager ensures consistency in case handling, supports operational priorities, and contributes to process improvements and team engagement. This position reports to the Director, Human Resources.

Key Job Responsibilities

People Leadership

• Provide direct leadership and performance coaching to assigned ER Specialists through regular one-on-ones and ongoing feedback.

• Monitor individual accountability, quality of case work, and documentation standards, ensuring consistency and continuous improvement.

• Mentor ER Specialists in building ER expertise, including policy interpretation, documentation, and investigative strategy.

• Lead ER team meetings in partnership with the HR Director and contribute to knowledge-sharing and alignment acros...