• Lead and shape the employee experience at scale, supporting frontline employees 
• Drive performance, capability and engagement 
• Permanent, full-time opportunity based in Melbourne

As the Employee Experience Manager, you will lead and manage the full employment life cycle for a large and diverse frontline workforce at the airport. With accountability for a cohort of Customer Service Supervisors and Customer Service Agents, you will play a critical role in maintaining a safe, high‑performing and engaged workplace that delivers strong operational and customer outcomes. 

You will provide visible, values‑led leadership, supporting Supervisors to coach, develop and manage their teams effectively during day‑of‑operations. This includes driving performance, managing conduct and EBA‑related matters, supporting safety and fitness for duty, and ensuring consistent application of behavioura...