Position: Emergency Roadside Service Dispatcher

Pay Rate: $21.00 - $25.00 per hour

Schedule: Weds, Thurs, Fri every other Saturday 6pm - 6am
Job Description:

The Emergency Roadside Service Dispatcher is responsible for answering calls and providing customer service to our fleet of Independent Contractors and our terminals that have company owned assets when their equipment is in need of repair. This is a call center position that is focused on providing quick resolution to mechanical and maintenance issues of our fleet of trucks and trailers in order to ensure the safe operation of all equipment owned and leased to Forward Air.

Core Duties & Responsibilities:

+ Provide assistance for service of trucks and trailers in need of repair

+ Troubleshoot maintenance solutions to resolve equipment issues quickly & efficiently

+ Act as a liaison between 3rd party service providers and our internal customers

+ Manage all ...