The Emergency and Crisis Response Associate strengthens incident management execution while also driving program delivery and continuous improvement across the Business Resiliency operating model. This role coordinates real-time response activities during operational disruptions and leads cross-functional initiatives to improve readiness, response speed, decision quality, and stakeholder communications. Success requires disciplined project management, process optimization, and strong governance to ensure corrective actions are delivered and controls remain effective. The position operates in a high-stakes, matrix environment with regular engagement of senior leaders.
As a Business Resiliency Associate within Consumer & Community Banking (CCB) Business Resiliency organization, you will support enterprise incident response for events including natural disasters, facilities disruptions, technology incidents, and operational events impacting business continuity. You will perform and coo...