Description:

Provide support to Commercial & amp; International – Client Delivery

Engagement Camp team on service delivery related matters in Commercial Sector portfolios.

Commercial & amp; International service delivery function.

The service scope is to provide day to day support of delivery matters for managing customer’s requirements and Service Level Agreements.

Job responsibilities:

Provide managed service to cover for SNOW Portal support scope as listed below during project phase

Act as an extension function to team for all service delivery support related queries and issues

Assist team to perform review on project transition plans, enhancement milestones and deliverables in consultation with support teams and customer

Assist team to review with support team to ensure that all support tasks and deliverables meet quality and service levels

Assist team to ensure that re...