Core Identity and Role
Position Overview:
A workshop operations leadership role responsible for managing repair workflow, technician performance, and service quality.
Operational Focus:
Ensures efficient workshop operations, high repair standards, and optimal turnaround time.
Work Environment:
Hands-on automotive workshop environment managing daily technical and operational activities.
Stakeholder Interaction:
Coordinates closely with technicians, service advisors, parts, and warranty teams.
Key Technical Functions
Workshop Operations Management: Manage daily workflow, job allocation, bay utilisation, and workshop productivity.
Technical Team Supervision: Lead and monitor technician performance, repair quality, and efficiency.
Quality & KPI Monitoring: Track KPIs such as throughput, technician efficiency, and rework rates.
Safety & Equipment Management: Ensure workshop tools, equipment, and safety standards are properly maintained.
Required Qua...