Ekwa Marketing is hiring a Customer Success Manager to lead 100-120 existing accounts remotely, driving client relationships and performance outcomes.
This role is vital for nurturing established client portfolios in the healthcare and professional services sectors. You will leverage your expertise in account management to deliver impactful quarterly reviews and navigate renewals and expansions effectively. The ideal candidate will blend strong strategic thinking with operational rigor, utilizing performance data to tell compelling stories that resonate with clients.
Key Responsibilities:
• Oversee a portfolio of roughly 100-120 client accounts
• Execute quarterly business reviews with key stakeholders
• Manage account health and mitigate risks proactively
• Close opportunities for upsell and cross-sell services
• Maintain precise client data in HubSpot
Requirements:
• Minimum 3 years in a customer-facing role
• Proven success in retention and business exp...