Flexible Work, Better Balance
Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves! Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network.
As the Customer Service Analyst, you are a vital link between CPKC and its customers. Through timely response to customer inquiries, you will deliver world‑class service, expertly resolving inquiries and issues, and proactively identifying solutions that enhance customer experience. Through every phone or email interaction with customers, you will foster positive relationships, manage expectations, and contribute to the overall success of CPKC.