Overview

Sercomed S.A. is a health‑care contact center company with over 27 years of experience, dedicated to delivering comprehensive health and wellness services. The company focuses on operating customer support platforms tailored to meet the needs of each client in a personalized, humane way.

Key Responsibilities

• Advise affiliates on health plans, coverage, and benefits.
• Handle the reception and resolution of inquiries, complaints, and requests.
• Provide quotations for exams, procedures, and medical services.
• Distribute information related to Ley GES, CAEC, and other health benefits.
• Inform about agreements and the provider network.
• Record and track cases on internal platforms and systems.
• Maintain a high‑quality service by offering clear and timely guidance to users.

Qualifications

• Completed secondary education.
• Experience in customer service...