The EHR Support Analyst (ESA) is responsible for supporting the Health Center’s Electronic Health Record System (Epic). Our ESA team acts as our first point of contact between end users on all EHR issues, delivering training, coaching, and technical assistance, and aligning Epic’s functionality with the Health Center’s needs. The ESA provides ongoing education, helps optimize workflows, and supports the overall success of operations. The ideal candidate thrives in a fast-paced environment and excels at problem-solving, communication, and fostering positive relationships with members and internal teams. This is a hybrid remote/in-person position that requires on-site presence at multiple Health Center locations in Manhattan and Queens, 3 to 4 days a week.

Responsibilities :

+ Provide direct, daily support to clinical, operational, and patient care teams to ensure effective and efficient use of Epic applications

+ Troubleshoot and resolve application and e...