Description:

Employee Health & Benefits Director of Account Management

Location: Dallas

Reports to: Regional Vice President of EH&B Client Experience 

Position Summary

The Director of Account Management is responsible for the strategic leadership, development, and performance of the Account Management (AM) function across the practice. This role ensures consistency, quality, and scalability of account management work products while developing top talent through structured onboarding, ongoing coaching, and performance management. The Director partners closely with the Regional Vice President of Client Experience, Dallas Director of EH&B Client Services, Executive Team Leaders (ETLs), and Regional Learning & Development to support growth, elevate client experience, and create clear career paths for Account Managers.

Key Responsibilities