Lead / Senior Service Delivery Manager

As a Lead / Senior Service Delivery Manager you are responsible for managing day‑to‑day support of medium‑scale maintenance projects meeting customers’ requirements and Service Level Agreements. You ensure that the team conducts health checks, application monitoring, handles customer queries, investigates incidents, resolves them, applies fixes, tracks incidents to closure, and assists the Service Delivery Director to train and guide junior team members.

What will you do?

Key Responsibilities

Project Delivery

• Act as a focal point for all support related queries and issues
• Review transition plans, enhancement milestones and deliverables in consultation with support teams and customers
• Review with support team to ensure that all support tasks and deliverables meet quality and service levels
• Ensure that regular reviews of the services provided (Service Level Agr...