Become a Billing Analyst with ATCO Electric in the heart of Edmonton. This role emphasizes accurate billing processes and active engagement with customers.
You will report directly to the Supervisor of Billing Operations and play a key role in the billing cycle. Your responsibilities will include analyzing consumption data, correcting billing errors, and ensuring timely resolution of exceptions. Collaboration with internal teams and retailers is essential to enhance the billing process and customer satisfaction.
Key Responsibilities:
• Resolve usage and billing exceptions promptly
• Maintain customer and account data accuracy
• Analyze data outputs to ensure correct invoicing
• Add and validate complex service rate schedules
• Execute manual billing for specific scenarios, ensuring quality
Requirements:
• Relevant degree or diploma required
• Minimum 2 years’ experience in a similar role
• Knowledge of Alberta’s regulatory environment is beneficial
•...