Lead and manage the packing team to ensure all operational processes run efficiently, systematically, and in accordance with company standards.
Supervise regular stock opname activities to maintain accuracy between physical inventory and system data.
Organize and control the shipment flow, including waybill printing, order distribution to the packing team, and ensuring smooth and optimal operations.
Ensure all orders are processed and dispatched on time in accordance with the company’s established SLA.
Perform packing quality checks to prevent incorrect items, missing products, or order discrepancies.
Coordinate with related teams (e-commerce, customer service, and logistics) to ensure a smooth end-to-end fulfillment process.
Evaluate team performance and provide direction along with continuous improvements to enhance productivity and operational accuracy.