Job description – EAP Helpline Counsellor

Location - Homebased/Occasional Travel

Main Purpose of the role

We provide a 24/7 confidential mental health and wellbeing support service to our client’s employees nationwide. Individuals can call our helpline to speak to a qualified counsellor about issues such as depression, anxiety, stress, debt advice and family issues. You will work from the office and from home on the EAP helpline answering inbound calls and live chats to support employees and managers, providing support, psychoeducation and signposting to external agencies were appropriate. Working as part of this team you will provide confidential support to our callers.

Working hours:

Monday – 13:30 – 22:00
Tuesday – 09:00 – 17:30 

Wednesday – 09:00 – 17:30 

Thursday – 09:30 – 18:00
Friday &ndas...