E-commerce Operations Assistant – E Business / E-commerce

Within the E Business/E-commerce team, the E-commerce Operations Assistant supports day‑to‑day operations of Dior.com, ensuring a smooth post‑order journey and high‑quality customer service. The role serves as the main point of contact between the e‑commerce team, warehouse, customer service, logistics, and finance, supporting order flow monitoring, issue resolution, aftersales processes, and website operational maintenance to maintain Dior’s high standards of service and drive continuous improvement.

Key Responsibilities

• Order and Fulfilment Support:
  • Monitor daily order flow, including processing stuck/open orders, shortages, cancellations, payment issues and flag risks for resolution.
  • Troubleshoot order management in Salesforce and SAP, payment systems, and delivery issues, preventing recurrence.
  • Liaise with logistics, customer service, and finance teams to e...