This customer-facing role often serves as the first contact point that customers interact with to have their issues resolved. Customer Service Representatives are regarded as the liaison between the company and its clientele to provide information and solutions to customer queries.

Tasks and duties

• Managing the communication queue for an organization by answering queries and offering solutions.
• Communicating with customers online and over the phone.
• Providing administrative support such as changing customer information, taking orders and collecting client feedback.
• Establishing relationships with potential and existing customers.
• Escalating issues to relevant teams when necessary.