Main purpose of the job:
The E-commerce Manager (Pet) is responsible for managing and overseeing a diverse portfolio of cross-functional operational initiatives. This is a multidisciplinary role, where the primary purpose is to ensure the efficient and effective day-to-day operational management across all eCommerce offers and processes. Manage & scale up ecommerce activity, revenue, improve accounts performance, execute communication strategy to increase the product uptake value to clients and ensure continuous growth within the store

Key Performance Area:

Drive and Improve Customer Engagement

• Lead the implementation and evaluation of strategic, tactical, and operational customer experience and engagement plans to support retention and market impact.


• Collaborates with the Senior Leadership to agree strategic, tactical, and operational plans.


• Advises the Senior Leadership on customer satis...