Overview

A Dynatrace L2 (Level 2) person typically works as a second-line support or specialist engineer for the Dynatrace platform, an advanced application performance monitoring (APM) and observability tool.

Here's a breakdown of what this usually involves:

Responsibilities

• Advanced Troubleshooting: Handling more complex issues that 1st-line support can't resolve. Analyzing application performance infrastructure metrics, logs, and user experience data.
• Monitoring & Alerting Configuration: Customizing Dynatrace dashboards, alerts, and anomaly detection. Working with Dynatrace OneAgent, Smartscape, Davis AI, and PurePath.
• Root Cause Analysis (RCA): Investigating performance degradations, bottlenecks, and outages. Providing detailed RCA reports to DevOps, SREs, or application teams.
• Client/Stakeholder Support: Supporting internal teams or external clients in usin...