Passionate about Data, AI and the Microsoft ecosystem? Join Synotis, the data and AI division of the Smile group, a European leader in digital transformation with 1,800 employees.

Mission

We are looking for a Technical Consultant for CRM Dynamics 365 & Power Platform.

Vos responsabilités

• Define the technical roadmap and prioritize the backlog (Scrum/Kanban) while balancing technical debt, new features and strategic initiatives; ensure platform integrity.
• Translate complex business needs into technical and functional specifications; model customer journeys and optimize the use of the Microsoft standard by analysing user stories.
• Facilitate technical workshops, coordinate testing phases (UAT), provide level‑2/3 support and ensure the stability of deployments.

Environnement technique

• CRM Core: Advanced expertise on Microsoft Dynamics 365 (Sales, Customer Service, Field Service).
• L...