SOFTNICE UK LIMITED is seeking an experienced Dynamics 365 CRM Architect to spearhead the design and implementation of customer engagement solutions. You will work closely with business stakeholders and technical teams to develop high-performing customer service solutions.

The ideal candidate has extensive experience with Microsoft Dynamics 365 CRM, particularly in customer service and omnichannel engagement, including WhatsApp integrations. A strong consultative approach and excellent problem-solving skills are essential for this role.