Overview

We are searching on behalf of our client for an experienced Dynamics 365 Customer Engagement (CE) Functional Consultant to support the design, configuration, and optimisation of Dynamics 365 CE solutions. This role is ideal for someone with deep knowledge of CE modules—such as Sales, Customer Service, Marketing, and Case Management—and the ability to translate business requirements into effective, scalable system functionality.

Key Responsibilities

• Engage with business stakeholders to gather, analyse, and document requirements specifically related to Dynamics 365 CE processes
• Configure and customise CE modules, including Lead Management, Opportunity Management, Case Management, Customer Service, and Marketing Journeys
• Lead workshops, discovery sessions, and solution-design discussions focused on CE capabilities
• Develop functional specifications for CE customisations, integrations, workflows, and Power Platfo...