Embrace the role of Lead Service Manager, focusing on exceptional service delivery and business growth through innovation. Collaborate with teams to sculpt effective solutions that meet client needs.
As part of a dedicated team, you will streamline service delivery systems and work on pre-sales initiatives that emphasize client satisfaction. Drive program enablement sessions to promote application managed services while managing engagements with stakeholders effectively. Your leadership will empower the development of new service models tailored to market demands.
Key Responsibilities:
• Drive engagement in application managed services
• Support sales with pre-sales efforts and proposals
• Innovate based on market trends and service needs
• Manage escalations and ensure customer communication
• Take full ownership of service delivery accountability
Requirements:
• Bachelor’s degree in technical or business field required
• Over 5 years’ experience in appli...