Become a vital part of Tolko as an Application Support Specialist in Vernon, British Columbia. In this role, you will enhance operations across Sales, Marketing, and Logistics while delivering exceptional customer support.
With 3+ years in systems support, you will leverage your understanding of ITIL Procedures and your technical expertise to resolve incidents and optimize business processes at Tolko. Your collaborative approach will drive meaningful interactions within various departments including Finance and IT.
Key Responsibilities:
• Manage tier 2 support requests for multiple teams
• Resolve technical and operational issues using diagnostic tools
• Facilitate functional training and user support
• Contribute to process documentation and improvements
• Communicate status updates to all stakeholders
Requirements:
• Minimum 3 years in customer service or application support
• Knowledge of incident, problem, and change management
• Strong understandin...