Job Summary:

The Duty Manager is responsible for overseeing the daily operations of the hotel, ensuring exceptional guest experiences, smooth interdepartmental coordination, and adherence to brand standards. This role acts as the key point of contact for guests and team members during assigned shifts, handling operational issues and supporting service excellence.

Key Responsibilities:

+ Oversee hotel operations during assigned shifts, ensuring service quality and operational efficiency
+ Act as the main point of contact for guest inquiries, concerns, and VIP handling
+ Resolve guest complaints professionally and promptly to ensure guest satisfaction
+ Coordinate with departments (Front Office, Housekeeping, F&B, Engineering, Security) to ensure smooth operations
+ Monitor occupancy, arrivals, departures, and special requests to enhance guest experience
+ Support emergency procedures, safety, and security protocols
+ Conduct daily briefings a...