Position Overview
Job Description
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Assistant Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
Qualifications
YOUR SKILLS & EXPERIENCES
- Degree in Hotel Management
- Good reading, writing and oral proficiency in English language
- Minimum 2 years of relevant experience in a hospitality
- Good working knowledge of MS Excel, Word, & PowerPoint