**FINANCIAL RETURNS**

+ Supports the upselling activities of the hotel and train the team in upselling techniques.
+ Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to IHG brand standards.
+ Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.

**PEOPLE**

+ Receives absentee calls and ensures appropriate Department Heads are notified.
+ Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.
+ Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.
+ Assists with team scheduling and roster to provide adequate coverage of shifts.
+ Implements effective staf...