Supporting management team in delivering successful operations, achieving the hotel objectives and improving revenue profitability.
Supervise duties for all Front Office associates.
Ensure all associates provide excellent customer service at all times, and to make sure that customers are satisfied with the products or services the organization offers, and to deal with customer feedbacks.
Accountable full responsibility for the entire hotel operations including Rooms, F&B and Security management in the absence of the General Manager and all other Senior Managers of the hotel.
DUTIES & RESPONSIBILITIES Daily
Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.
Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions...