Duty Manager

Summary of Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Provide management presence by assisting colleagues in handling feedback
• Provide department orientation and training of the hotel service standards, procedures and programmes
• Control availability of rooms and action accordingly
• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
• Liaison between Front Office departments and rest of hotel for effective guest experience
• Lead the Front Office team to personalize the guest arrival/departure experience
• Be involved in the arrival, rooming, and departure of key/VIP guests
• Ensure guest arrival and departure procedures are completed...