About the Role

The Duty Manager oversees daily hotel operations, ensuring smooth service delivery across all departments. The role acts as the main point of contact for guest concerns, handles escalations, and ensures all operational standards and guest expectations are consistently met.

Responsibilities:

Oversee daily hotel operations during assigned shifts

Handle guest complaints, requests, and escalations promptly

Coordinate with all departments to ensure smooth service flow

Support Front Office in maintaining service standards and room readiness

Ensure guest safety, security, and satisfaction at all times

Monitor operational issues and report accordingly to management

Requirements:

Diploma/Bachelor in hospitality preferred

2–5 years’ experience in Front Office or Duty Manager role (4–5-star hotel)

Strong guest servic...