Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may have during their stay.
Responsible for optimizing hotel occupancy, room rate, handling guest complaints professionally and effectively.
To assist the Guest Service Manager to operate a highly proficient and productive guest services of the hotel.
Responsible for sales according to hotel task .
KEY TASKS
EXPECTED RESULTS
Duties
Must have a thorough working knowledge of the operations to include the front desk, reception/cashiering procedures, reservations and outlet services.
Must have strong understanding of the functions of each department of the hotel, physical layouts of the hotel f...