**Key Responsibilities:**

**1. Operations Management**

+ Supervise day-to-day hotel operations during assigned shifts
+ Ensure all departments (Front Office, Housekeeping, Engineering, F&B) are functioning efficiently
+ Monitor occupancy, arrivals, departures, and VIP movements

**2. Guest Experience**

+ Handle guest complaints, escalations, and special requests professionally
+ Ensure high levels of guest satisfaction and service delivery
+ Personally attend VIP guests and ensure personalized service

**3. Team Supervision**

+ Lead, guide, and support front office and operational staff
+ Conduct shift briefings and allocate duties
+ Ensure team adherence to grooming and service standards

**4. Brand Standards & Compliance**

+ Ensure adherence to IHG / Holiday Inn Express SOPs and brand standards
+ Maintain cleanliness, safety, and security standards across the property
+ Ensure compliance with...