Delaire Graff Lodges & Spa is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all policies and procedures set.

Main responsibilities:

• Ensure the highest standards are kept in guest service, cleanliness and maintenance standards


• Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition


• Oversee all Guest Relations processes


• Assist in employee relations processes


• Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor


• Attend morning meetings


• Able to compile the roster, roster management


• Set up and create training for all new recruited Guest Relations Officers


• Ensure that all guest queries are taken and processed in a speedy and efficient manner


• Ens...