Job Responsibilities

Responsibilities

·Staffing and Scheduling of the shift and allocation of duties.

·Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.

·Facilitate learning and development for all the team members

·Performance Appraisal/ Management of the staff in the department.

·Ensure that all the operational standards set for all the processes are followed

·To liaison and build relationship with regular and repeat guests

·Ensure that all the security, hygiene and aesthetic standards of the hotel are met.

Reporting Relationships

Reports to the Assistant Front Office Manager

Interdepartmental interaction
High degree of interaction with Housekeeping, Security, HR, Purchase, F&B, Engineering and Airport Reps

Task Statements

To ensure ...