Position Overview
Duty Manager - Salary | $4,000 to $5,000, depends on experience.
- Work Details | 5 Days Shift Work.
- Work Location | Suntec.
- Bonuses | AWS + VB, 3-4 Months
Summary As a Duty Manager, you are the leader on shift and the custodian of the customer experience. You are accountable for ensuring operational excellence, service quality, and overall guest satisfaction throughout your watch.
Job Responsibilities Guest Satisfaction - Champion an exceptional guest experience by proactively understanding and anticipating customers’ needs.
- Uphold and consistently deliver the highest standards of professionalism and service quality.
- Serve as the senior reporting officer on duty, managing escalations, resolving complaints, and handling special requests with tact and sound judgment.
- Maintain a strong Front-of-House presence to actively engage organisers and visitors, gather feedb...