Enhance guest experiences as a Duty Manager at Hilton Toronto Airport Hotel & Suites. Focus on exceptional service for VIP and long-stay guests while managing operations effectively.
In this full-time position, you will represent hospitality excellence, ensuring that guest needs are prioritized and addressed efficiently. Key responsibilities involve welcoming guests, resolving complaints, coordinating special services for long-stay customers, and overseeing safety standards. Your leadership will play a pivotal role in enhancing satisfaction throughout the hotel lobby and public areas.
Key Responsibilities:
• Welcome and assist guests upon arrival
• Manage and resolve guest complaints in a timely manner
• Coordinate special services for long-stay and VIP guests
• Monitor guest satisfaction and implement appropriate improvements
• Conduct Health and Safety procedures as required
Requirements:
• Supervisory experience in Front Office is essential
• Strong kno...