Mercier Consultancy Group is seeking a Dutch Speaking Reservations Agent to support Booking.com operations in Greece. This role provides an excellent opportunity to be part of a dynamic team dedicated to delivering exceptional customer service in the travel and hospitality industry.

Key Responsibilities

• Handle accommodation booking requests from Dutch-speaking customers via phone, email, and chat.
• Offer detailed information about available properties, booking terms, and Booking.com policies.
• Manage booking modifications, cancellations, and special requests efficiently and accurately.
• Resolve customer queries and issues professionally to maintain high satisfaction levels.
• Keep accurate records of customer interactions and bookings using Booking.com's reservation platform.
• Collaborate with team members to ensure service quality and achieve customer satisfaction goals.

Requirements

• Fl...