Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Ride-Sharing App Department! In this important role, you will be the primary point of contact for our Dutch-speaking users, providing outstanding support and assistance related to their ride-sharing experiences. Your language skills and customer service expertise will help ensure a smooth journey for our clients.

If you are enthusiastic about technology and mobility solutions, and you thrive in a fast-paced environment, this position is perfect for you! Join our dedicated team and play a key role in enhancing the customer experience for our ride-sharing app users.

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist users with questions about app functionalities, account issues, and ride-related inquiries
• Document customer interactions and resolutions accurately in our support system