Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Online Bookstore Department! In this role, you will play a vital part in assisting our Dutch-speaking customers as they explore and purchase books from our extensive online collection. Your ability to communicate effectively will help ensure that customers have a positive and enriching shopping experience.

If you are passionate about literature and providing exceptional customer service, we want you to join our team. You will work closely with our clients to address their inquiries and enhance their overall experience at our online bookstore.

Responsibilities

• Respond to customer inquiries in Dutch via email, phone, and chat
• Assist customers with questions about book availability, orders, and account issues
• Accurately document customer interactions and solutions in our CRM system
• Collaborate with the inventory and logis...